Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be excluded from returns for hygiene reasons. If you are unsure whether your item is eligible, please contact us for clarification. Returns must be initiated within 30 days of receiving your order.
How to Initiate a Return
To start a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please note that returns cannot be processed without prior authorization from our team.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during the return shipping process.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a replacement or a full refund, depending on the circumstances.
Final Sale Items
Items marked as final sale are not eligible for return or refund. This includes items that have been customized or personalized. Please review your order carefully before completing your purchase to ensure you are satisfied with your selections. If you have any questions about specific items, please reach out to us before placing your order.